TO CLARIFY: Regardless of how you may interpret the messages throughout the app, if you had an mSecure 5 Pro license, you now have an mSecure 6 Essentials subscription at no cost. The trial is not for the features you’ve already paid for but only for new Premium features such as the Sharing Center, multiple Tags, etc. Your account is an Essentials account now, so once the Premium trial is over, you will then have an Essentials plan going forward at no cost to you. You are also given a 30-day trial to our new Premium subscription tier in mSecure 6. You are receiving a free subscription to our new Essentials tier which includes all features (and more) you had in V5. If you are an mSecure 5 Pro/paid user, you will not lose any features that you had in V5.
There has been some confusion with the change to subscriptions so we want to clarify how the new model works. V5 Paid Users do not lose any functionality Since we hope this post will resolve almost two thousand emails we received, we will not be responding to any unanswered support requests sent prior to. Please read carefully through this list of common issues, then if none of them address the issue you’re experiencing, please send a support request so we can prioritize it and respond in a more timely manner. Most of these requests are very similar in nature and we’re hoping this post will address 90% of the questions or concerns you may have. With the release of mSecure v6, we have received an overwhelming number of support requests and with our small support staff, it would take weeks to respond to each individual question or concern.
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